If you have a question about the product or service you purchased or if you did not receive your purchase or maybe you don't recognize a charge on your card statement.
For consumers who are dissatisfied with the service or product delivered, we provide them with a means for getting their money back quickly and easily, and at no cost to them!
For consumers who are dissatisfied with the service or product delivered, we provide them with a means for getting their money back quickly and easily, and at no cost to them!
iCAN4Consumers is a consumer driven service that provides the iCAN Consumer Community with value-based benefits and it Costs Absolutely Nothing to join! Our goal and mission as an organization focused on consumer advocacy is to help and support consumers with a broad array of issues / topics, particularly related to eCommerce credit card purchases. We want to improve the customer’s experience with both retail and eCommerce merchants to help ensure their overall satisfaction.
Yes. iCAN is also an independent issuer of online refunds and can provide consumers with a sure-fire way to get a full refund for any online purchase, for any reason—quickly, easily, and privately, with no costs, no fees, and no hassles.
If the online merchant where you made your purchase is a member of the iCAN merchant network, we guarantee your refund within five to seven business days.
Just make your refund request . Your refund will be credited to the credit card you used to make the purchase in five to seven business days. We’ll keep you posted about your refund by email. And you can check the status of your refund online or by phone, any time.
It’s simple, quick, and secure, and It Costs Absolutely Nothing.
Nothing. No fees, no charges. You get your refund in full.
“No cost” isn’t our middle name. It is our name: it Costs Asolutely Nothing.
That’s right. We support Visa, MasterCard, American Express, Discover and any other credit card payment method.
It’s simple. Just request your refund using our simple, easy-to-use refund request form. We’ll prompt you for the information we need from you. If you want to gather it beforehand—always a good idea— here’s what you’ll need .
We do the rest:
You can easily check the status of your refund request. If you’re an iCAN member , you can login and check the status of your refund request at any time. Or you can call iCAN consumer support at toll-free 855 660-3214 any time to check on your refund—whether or not you’re an iCAN member.
We need just a few essential pieces of information. We’ll prompt you for this info on the request form, but if you’d like to print this, click here.
We do the rest:
This information should be available on your credit card statement, and online if you have online access to your card activity. You’ll also need:
Absolutely. We comply with the Payment Card Industry Data Security Standards (PCI DSS) —the gold standard in information security, mandated by VISA, MasterCard, American Express, and other credit card associations.
Please see our Terms and Conditions and Privacy Policy for details on our commitment to protecting your information.
Normal turnaround for your refund is between five and seven business days.
Your refund is credited to the account of the credit card you used to make your online purchase. You’ll see it on your credit card statement—and, if you have online access to your card activity, on your card’s site.
Yes. If you’re registered as an iCAN member , you can login and check the status of your refund request at any time.
Or you can call iCAN consumer support toll-free at (855) 660-3214 any time, 24/7, to check on your refund—whether or not you’re an iCAN member.
No. Anyone can request a refund using iCAN. But there are benefits to becoming an iCAN member:
Becoming an iCAN member is free. Just register here.
Your refund will appear on the credit card statement covering activity at the time you requested your refund.
For example, if your credit card statements cover activity from the 15th of the month through the 14th of the following month, and you requested your refund on March 20th, your refund will appear on the credit card statement you receive in April (covering March 15th through April 14th).
If your credit card offers online access to your card activity on an ongoing basis, you should see your refund as soon as it is credited to your account.
You can always check the status of your refund at any time by calling iCAN customer service toll-free at (855) 660-3214
iCAN complies with the Payment Card Industry Data Security Standards (PCI DSS) —the gold standard in information security, mandated by VISA, MasterCard, American Express, and other credit card associations.
Please see our Terms and Conditions and Privacy Policy for details on our commitment to protecting your information
Want us to contact the merchant about getting you the refund you deserve? Simply complete this online request and we’ll attempt to contact the merchant on your behalf!
If we are unable to secure a refund, we will guide you towards the best next steps which may include contacting the merchant directly or going to your issuing bank in order to initiate a dispute.
Whatever we do, it will be with your best interest in mind
We have been working with clients around the world
In the past I've always had a hard time with all the things required to ask for a refund. Thanks to you, i don't have to anymore.
I requested my refund monday and got a notif that it got done tuesday
I have never been more thankful for a service. Respect of privacy is very important to me and i feel like going to the bank having to explain these things makes me uncomfortable. Thank you. These guys are legit!
There are multiple orders found based on the details you provided. Please select the desired order.
We are unable to track your order, but we can contact the merchant on your behalf if you would like to get a refund based on the information you've submitted. You will be redirected after a few moments.
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There is an existing refund request in our system with these details. Please contact your merchant for further assistance.